We are phasing out support via Slack. Especially, IT support. Support via Slack has caused issues like tracking and managing communication. However, you can use Slack to mention the Ticket. All communication regarding the issue will be via the ticket.
Please read this article on how to submit the ticket (via the Support Portal and Email): https://support.teapiocaintl.com/support/solutions/articles/154000141763-how-do-i-create-a-support-for-my-location-
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